Scoil Pádraig Naofa,
Cregmore.
Complaints Procedure
Parent – Teacher.
It is in the interests of pupils, parents and teachers of Scoil Pádraig Naofa, Cregmore that good relations should exist between home and school. The teachers in our school are willing to discuss any problems which may arise from time to time with those concerned. With mutual respect and goodwill, most problems can be resolved readily.
However, should the above process fail the following procedure has been devised in dealing with instances of complaint:
Stage 1:
1. A parent who wishes to make a complaint should first of all meet with the teacher with a view to resolving the complaint.
2. If the matter is not resolved, the parent should meet with the principal.
3. If the complaint is still not resolved, the parent should meet with the Chairperson of the Board of Management (Mr. Pat Forde).
Stage 2:
1. If the complaint is still unresolved, it should be lodged in writing with the Chairperson of the BOM.
2. The Chairperson should bring the precise nature of the written complaint to the notice of the teacher and seek to resolve the matter by agreement between both parties within 5 working days of the receipt of the written complaint.
Most complaints never reach this stage.
Stage 3:
At this point, if the grievance is still unresolved, the Chairperson will, following further consultation, decide if the matter merits discussion at Board of Management level, in which case a meeting of the Board will be convened as outlined under the Rules and Constitution for Boards of Management in Primary Schools.